refunds

Refund & Cancellation Policy

Last updated 25 October 2026. This matches what support and pricing say.

Open decisions before this draft is final:

Legal entity: Who is the contracting party and merchant of record: M P personally, Two7 Design, or a new LLC? The pages say "JustClaw-It" until this is set.
Jurisdiction: Governing law and venue (which US state, or elsewhere) for disputes.
Contact email: A dedicated legal/privacy address, or keep mike+mcpsupport@two7.design.
Data retention: How long usage logs, audit logs and closed accounts are kept (the draft says 12 months for logs, 30 days to action a deletion request).
Refund window: Whether to add a goodwill window (for example 7 days on a first subscription) on top of the billing-error refunds the draft promises.
Self-serve cancel: /account has no cancel button and there is no Stripe customer portal yet, so the drafts (and /support) say cancel by email. Add the Stripe portal, or accept email cancels.
Minimum age: The draft says 16+; confirm, or use 13+ / 18+.

Cancelling

Cancel any time by emailing mike+mcpsupport@two7.design from your account address; we confirm within one business day. (A self-serve cancel button on your account page is coming.)
Cancelling stops future billing; you keep your plan and credits until the end of the period you already paid for, then move to the free plan.

When we refund

Billing mistakes: a charge that doesn't match your plan, a duplicate charge, or a charge after you cancelled. Refunded in full.
Our bugs: if a fault on our side used up your credits or kept you from using the service, we restore the credits or refund the affected charge.
Pro overage billed because of an error on our side is refunded.

Email mike+mcpsupport@two7.design from your account address with the date and amount. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days.

When we don't

Unused credits. Paid-plan credits roll over while you're subscribed, so nothing is wasted by a quiet week.
Part-months after cancelling: you keep access until the period ends instead.
Accounts closed for breaking the terms.

This doesn't limit any rights you have under the consumer law where you live.